Outstanding Service Earns Award of Excellence

Lauttamus Communications, Inc. Ohio Valley Answering Service wins coveted ATSI Award of Excellence

Lauttamus Communications, Inc. Ohio Valley Answering Service, of Weirton, WV has been honored with the exclusive ATSI 2023 Award of Excellence. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Lauttamus Communications, Inc. Ohio Valley Answering Service was presented with the award at ATSI’s 2023 conference held in Atlanta, GA.

Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes:

  • Response Time
  • Courteousness of Rep
  • Accuracy of Call
  • Knowledge of Account
  • Overall Impression of Call

“For 27 years, ATSI and CAM-X have partnered together to bring our association the ATSI AOE (Award of Excellence). This program is a great way for you and your staff to find out how well your callers are being taken care of. The AOE is not a competition against other answering services; it is a competition against yourselves. It is a tool to measure how well your business partner's callers are being treated. Since all calls are graded by a neutral third party, you can get an honest appraisal of the quality being given. Measured politeness, manners and the best possible message are the way to ensure success for both your service and their business and there is now the option to have 10 or 20 calls evaluated. ATSI is very happy to continue to provide this evolving program to our members, through our association with CAM-X!” says ATSI President Jim Reandeau.

The award started 27 years ago as a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call handling experience.

ATSI extends its congratulations to the staff of Lauttamus Communications, Inc. Ohio Valley Answering Service on their proven quality service to their customers.

About ATSI

The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

Being recognized by our customers, peers, and industry is a tremendous experience. It has been an honor to be recognized by several global organizations and many international firms. We are humbled by the accolades and challenged to continue our efforts to be the most successful communications and security business in North America.

Industry awards and recognition include

  • Ernst & Young Entrepreneur of the Year
  • State Journal Who’s Who
  • West Virginia Northern Community College Business Person of the Year
  • ATSI Call Center of Excellence
  • Honeywell Community Service Award
  • Rotarian of the Year
  • Pittsburgh Business Times Fastest Growing Companies
  • WV State Journal Generation Next
  • Zetran Top 10 Dealer
  • Kenwood Top 10 Dealer
  • Pyramid Presidents Club

We are grateful for these award, but they pale in comparison to the testimonials and positive feedback we receive daily from our customers. Our business exists because of them, and without our customers we have no reason for our business. Our sincere “Thanks” goes out to the many customers who have placed their trust in us!

Department of Defense Names Semifinalists for 2020 Top Employer Award

WASHINGTON– Employer Support of the Guard and Reserve (ESGR), a Department of Defense (DoD) program, has identified 143 employers as semifinalists for the 2020 Secretary of Defense Employer Support Freedom Award, commonly referred to as the Freedom Award.

The Freedom Award is the highest recognition presented by the DoD to employers who provide the most outstanding support for National Guard and Reserve Members. ESGR runs the program on behalf of the Secretary of Defense, and since its inception in 1996, 280 employers have earned this prestigious honor.

The semifinalists were selected from 2,623 submissions by service members and they will be narrowed down to 30 finalists. The ESGR National Selection Board, comprised of senior DoD officials and representatives from the Reserve Components, will then select up to 15 employers who will receive the Freedom Award in a ceremony at the Pentagon August 28. The semifinalists represent large and small employers from almost every industry and the public sector across 50 states, Guam-CNMI, Puerto Rico, the U.S. Virgin Islands and the District of Columbia.

View Press Release

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Announcing Lauttamus Communications “Best of the Best 2014”

Lauttamus Communications Receives another Great Community Service Award from Honeywell

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