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Frequently Asked Questions
What are your office hours?
Monday through Friday 8:00 a.m. through 5:00 p.m. You mail also email us at lauttamus.com any time of day. Our customer care center is open 24 hours a day, 7 days a week.
If I am out of my coverage area will my pages come to my pager when I am back in it?
No, you need to be in the covered area to receive.
What is the difference between Numeric and Alphanumeric paging?
With numeric paging your pager can receive numbers only, usually done through a telephone. Alphanumeric pagers can receive text messages and also receive numeric messages.
What is E-Mail Paging?
This feature allows someone to page you from his or her computer without picking up the phone. They just need to have e-mail capabilities and use the following format: example- 3311234@e-page.net to send up to a 240-character message to you.
How do I send a text message to my alphanumeric pager?
Through our website at www.lauttamus.com paging software, keypad entry devices, and through our paging dispatch service. Please call our Customer Care Department or email at customercare@lauttamus.com for details.
How long should the battery in my pager last?
On average a battery should last about 4 weeks. It could be longer/shorter depending on the number of pages that you receive. If you use the vibe alert only that will shorten the battery life slightly. We recommend that you use on alkaline batteries without any test strips.
How do I get a replacement for a Lost/Stolen or Broken pager?
Please contact our Customer Care Department during regular business hours and we will gladly assist you.
What types of payment do you take?
We take MasterCard, Visa, Discover American Express, and checks. If you would like, we can set up an automatic payment with your credit card, just contact our Customer Care Department for more information.
My pager isn't working what do I do?
First, make sure that your pager is turned on.
The pager can only listen for pages while it's turned on, so it's better to leave it on all the time. Pagers are designed to use their power very efficiently, so the batteries tend to last very long (we recommend alkaline batteries).
Second, send yourself a page to see if you receive it. Your caller may simply have made a mistake in dialing. If the test page did not transmit, check the battery to make sure it's strong and inserted properly. Most pagers will have an indicator that tells when the battery is weak.
Have you been traveling outside our coverage area? If you are outside of the coverage area you will not receive pages. Please contact our Customer Care Department for more information on our paging coverage area.
Take a look around you to see if you're in an area that's unlikely to receive the transmission. Your pager works like a radio and accepts radio waves. These waves will be unable to reach you if you are in a "hole" (such as the basement of a building) or surrounded by metal (such as an elevator). Think of what happens to your radio when you go through a tunnel, paging works the same way. |
